Frequently Asked Questions
(updated 05/13/2006)

CONTACT INFO
For questions concerning the content of this web site, print orders, custom print sizes, or any other potential business please contact John. For questions concerning printing details, contact Pictopia.

WHAT IF I DO NOT LIKE THE PRINT I HAVE RECEIVED?
I offer a money back guarantee. If you do not enjoy the print, for any reason, it can be returned to me within 30 days of the shipping date for a full refund. Please contact me and inform me that you want a refund.

WHAT DOES EACH PRINT COST?
Standard Prices
8" x 12" print - $50
12" x 18" print - $100

-sales tax of 8.25% is applied for California residents.
-subject to shipping and handling charges. The default method is FedEx Ground:
$0.00 - $250 = $10
$250.01 - $500 = $15
Contact me for faster shipping options *before* placing your order.

IS FRAMING AVAILABLE?
At this time, no. However, I am looking into the possibility in providing frames with each print purchase.

WHY IS THERE A WHITE BORDER AROUND MY PRINT?
Each print I sell comes with a 1/4 inch border so that the entire image is in view if and when you decide to frame it. However, the image on the print is at the size I advertise (For example: You order a 8x12 inch print. The image size is 8x12 inches while the piece of paper is actually measured to be 8.5x12.5 inches.).

WHAT FINISH WILL MY PRINT HAVE?
Currently, all prints have a matte finish. If you want a glossy finish, please contact me and I will be happy to accommodate your request.

CAN YOU TELL MORE ABOUT THE PRINTING PROCESS YOU USE?
Sure can. I use Pictopia for all my printing needs. They have a wonderful service that makes true photographic prints, which is one of the reasons why I chose them in the first place. Each and every print is produced on actual photographic paper exposed by light, rather than by ink sprayed onto paper (as is the case with inkjet printing) which gives sharper and more realistic results. In addition, the paper has exceptional archival stability, which means the print will last a lifetime. Print sizes are 8x12 or 12x18 inches with a 1/4 inch border on all sides and come unframed. The 1/4 inch white border allows you to have the print framed so none of the image is hidden by the frame or mat material. Also, all prints use a matte finish. If you would rather have your print come in a glossy finish, please contact me *before* making your order so I can make the special arrangements. If you have more questions or concerning about the printing process I use, please contact me.

CAN YOU TELL ME MORE ABOUT YOUR GREETING CARDS?
Unfortunately my greeting cards are no longer available at this time. The paper I used to print them is no longer being made. I hope to find a replacement soon.

DO YOU CHARGE SHIPPING & HANDLING WITH GREETING CARDS?
Yes I do. Anything you order from me will have shipping and handling charges added to the order. See above to figure my S&H rates. I will also charge 8.25% sales tax for all orders shipped to a California address.

DO YOU SHIP OUTSIDE OF THE US?
At this time, no. However, I am looking into the possibility in providing customers oversees the ability to purchase his prints. Feel free to contact me if you do live outside of the US and would like to order a print.

WHEN CAN I EXPECT MY ORDER?
Please allow 5-7 days plus actual shipping time (depending on where you live in the US). I do my best to fulfill a order as fast as possible.

IS THERE OTHER PAYMENT OPTIONS OTHER THAN PAYPAL?
At this time, no. However, you do not have to have an account with PayPal to order. Using PayPal, you can use your major credit cards (Visa, MasterCard, Discover, and American Express) and again, you do not need a PayPal account to complete the order. Contact me if you have any questions. I would like to make ordering as easy as possible so if you have any suggestions feel free to offer them.

CAN I USE THE PRINT I ORDERED FOR COMMERCIAL USE?
Not without the explicit written permission of John C. Larson. Each and every image presented at fineart.johnlarsonphoto.com is only for private viewing and is never to be reproduced in any way. Contact John for more information.

CAN I USE YOUR PHOTOS ON MY WEBSITE?
Not without the explicit written permission by John C. Larson. Please contact him for more information.

WHAT IF I DON'T WANT TO PURCHASE ANYTHING, I JUST WANT TO ASK YOU A QUESTION?
I would love to hear from you. Do not hesitate to send your comments, questions, suggestions, and special requests.


FOR ANY OTHER QUESTIONS, COMMENTS, SUGGESTIONS, AND INQUIRIES PLEASE CONTACT JOHN.